No particular question here, just random thoughts about dealers and other car places. Let's start with dealer repairs.
Warranty repairs are nice in a way. They are free. Bring the car in and sometimes borderline warranty stuff is repaired free and work that is clearly warranty related is free. Free maintenance is actually figured into the price of the car so very low mileage car owners get less of a benefit.
One thing I don't like about dealer service is that the advisor writes up the order, often just a sentence or even a phrase. Then the mechanic has to figure it out. If it is a refrigerant leak in air conditioning, that's easy to communicate. But a rumble, squeak, and other symptoms might be better explained in person.
Another thing that I don't like about dealer service is that some waiting rooms are so plush, it's scary. I was in a Mercedes dealer once. Plenty of entertainment and snacks and drinks. A BMW dealer has bottled water with the BMW label!
One thing I like about dealer service is some dealers have plenty of parts. Not always true, one dealer had to order what I thought was a common part. Another good thing about dealers is that you can browse the showroom and see the new cars. Loaner cars are also sometimes available. That's like an extended test drive. However, I've never had a Saab loaner because my car was quite reliable. I did get a loaner when I brought my father's car (of a different brand). One more good thing I like about dealers is that when the dealer is stable, they keep selling cars, in this case, Saabs. I've had the misfortune of living in a city with no dealer. It can be inconvenient.
to be continued...