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  1. #1
    Jeffrey
    Master SaabTech/Moderator Burnsside42's Avatar
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    - 86' 9KT - 95' 9K Custom CS - 06' 9-3 Combi - 07' 9-7X Arc - 08' 9-3 Convertible - 08' 9-3 TurboX -
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    Post Special Coverage 15917 Front Spring Failure 2003-2006 SAAB 9-3 15917

    Service and Warranty Reference Library


    Title:2010/1/27 - Special Coverage 15917 Front Spring Failure 2003-2006 SAAB 9-3 15917

    Date: 01/27/2010
    To: Service Department
    From: Technical Assistance
    ______________________________________________

    [FONT=Gill Sans for Saab]Subject: Special Coverage 15917 Front Spring Failure [/FONT]

    [FONT=Gill Sans for Saab]Models:[/FONT]
    [FONT=Gill Sans for Saab]2003-2006 SAAB 9-3[/FONT]
    [FONT=Gill Sans for Saab]with (9440) M03-06 4d, 5d and CV M04-06[/FONT]

    [FONT=Gill Sans for Saab]MODIFICATION INSTRUCTION (Not Complete, See Below for Details)[/FONT]

    [FONT=Gill Sans for Saab]Front spring failure - Special Coverage 15917[/FONT]

    [FONT=Gill Sans for Saab]This special coverage covers the condition described below for a period of 10 years or 120,000[/FONT]
    [FONT=Gill Sans for Saab]miles (193,000 km), whichever occurs first, from the date the vehicle was originally placed in service, regardless of ownership. The repairs will be made at no charge to the customer.[/FONT]
    [FONT=Gill Sans for Saab]Cars are to be rectified only after customer complaint. Cars affected Saab 9-3 (9440) M03-06 4d, 5d and CV M04-06 located in Canada, Connecticut, Delaware, Illinois, Indiana, Iowa, Maine, Maryland, Massachusetts, Michigan, Minnesota, Missouri, New Hampshire, New Jersey, New York, Ohio, Pennsylvania, Rhode Island, Washington D.C., Vermont, West Virginia, and Wisconsin.[/FONT]

    [FONT=Gill Sans for Saab]Background[/FONT]

    [FONT=Gill Sans for Saab]On certain 2003-2006 model year Saab 9-3 vehicles, particles of gravel or stones may collect[/FONT]
    [FONT=Gill Sans for Saab]between the coil spring and the lower spring seat causing the spring to corrode. This corrosion may weaken the spring and in some cases, may cause the spring to break when subjected to high stresses at the corroded area.[/FONT]

    [FONT=Gill Sans for Saab]Parts required[/FONT]

    [FONT=Gill Sans for Saab]12 794 486 zinc plate, 2 per car Front spring, 2 per car (see EPC for the part number)[/FONT]

    [FONT=Gill Sans for Saab]Complet Repair Procedure and Complete Criteria Available in IRIS or on the CCG database.[/FONT]

    [FONT=Gill Sans for Saab]Please follow this diagnostic or repair process thoroughly and complete each step. If the condition exhibited is resolved without completing every step, the remaining steps do not need to be performed. [/FONT]
    ______________________________________________

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    European Motor Services, LLC - Point Pleasant, PA 18950 - www.europeanmotorsvc.com

  2. #2
    Jeffrey
    Master SaabTech/Moderator Burnsside42's Avatar
    Join Date
    25 Oct 2010
    Location
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    Posts
    1,316
    Saab(s)
    - 86' 9KT - 95' 9K Custom CS - 06' 9-3 Combi - 07' 9-7X Arc - 08' 9-3 Convertible - 08' 9-3 TurboX -
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    Letter Sent To All Owners

    February 2010
    Dear Saab Customer:

    As the owner of a 2003, 2004, 2005, or 2006 model year Saab 9-3, your satisfaction with our product is very important to us.

    This letter is intended to make you aware that some 2003, 2004, 2005, and 2006 model year Saab 9-3 vehicles, may have a durability issue in regards to corrosion, most noticeable in geographic areas where rust is most common, such as areas where salt is used to control snow and ice. Particles of gravel or stones may be caught between the spring and the lower spring seat. High forces will destroy the paint layer, starting corrosion pitting on the raw metal that will accelerate in a corrosive environment. This corrosion may weaken a spring and, in some cases, may cause the spring to break under high stress at the exposed location. When the spring initially fractures, the ride height of the vehicle lowers 0.4 - 2 inches. This is accompanied with changes to vehicle steering and handling characteristics and will most likely cause front end suspension noise.

    Do not take your vehicle to your Saab dealer as a result of this letter unless you believe that your vehicle has the condition as described above.

    What We Have Done: Saab Automobile AB is providing owners with additional protection for corrosion failures of the front springs. If this condition occurs on your 2003, 2004, 2005, or 2006 model year Saab 9-3 within10 years of the date your vehicle was originally placed in service or 120,000 miles, whichever occurs first, the condition will be repaired for you at no charge. Diagnosis or repair for conditions other than the condition described above is not covered under this special coverage program.

    What You Should Do: Repairs and adjustments qualifying under this special coverage must be performed by a Saab dealer. If you believe your vehicle has the condition described above, contact your Saab dealer to find out how long they will need to have your vehicle so that you may schedule the appointment at a time that is convenient for you. This will also allow your dealer to order parts if they are not already in stock. Present this letter to your dealer as authorization to perform this service.

    Reimbursement: The enclosed form explains what reimbursement is available and how to request reimbursement if you have paid for repairs for the special coverage condition. Your request for reimbursement, including the information and documents mentioned on the enclosed form, must be received by GM by February 28, 2011.

    If you have any questions or need any assistance to better understand related repairs, please contact your dealer. If you have questions related to a potential reimbursement, please contact the Saab Customer Assistance Center at 1-800-955-9007.

    We are sorry for any inconvenience you may experience; however we have taken this action in the interest of your continued satisfaction with our products.

    Scott Lawson
    Director,
    Customer and Relationship Services


    Enclosure
    159 17

    159 17


    Customer Reimbursement Procedure


    If you have paid to have this condition corrected prior to this notification, you may be eligible to receive reimbursement.

    Requests for reimbursement may include parts, labor, fees, and taxes. Reimbursement may be limited to the amount the repair would have cost if completed by an authorized dealer.

    Your claim will be acted upon within 60 days of receipt of all required documents.

    If your claim is:

    • Approved, you will receive a check,



    • Denied, you will receive a letter with the reason(s) for the denial, or



    • Incomplete, you will receive a letter identifying the documentation that is needed to complete the claim and offered the opportunity to resubmit the claim when the missing documentation is available.


    Please follow the instructions on the Claim Form provided on the reverse side to file a claim for reimbursement. If you have questions about this reimbursement procedure, please call the toll‑free telephone number provided at the bottom of the form. If you have any questions or need assistance with any other concern, please contact the Saab Customer Assistance Center at 1-800-955-9007.




    Customer Reimbursement Claim Form

    This section to be completed by Claimant

    Date Claim Submitted:

    17-Character Vehicle Identification Number (VIN):

    Current Mileage of Vehicle: ______________________________________________________

    Mileage at Time of Repair: Date of Repair:

    Claimant Name (please print):

    Street Address or PO Box Number:

    City: State: Zip Code:

    Daytime Telephone Number (include Area Code):

    Evening Telephone Number (include Area Code):

    Amount of Reimbursement Requested: $

    The following documentation must accompany this claim form.

    Original or clear copy of all receipts, invoices and/or repair orders that show:


    • The name and address of the person who paid for the repair.
    • The Vehicle Identification Number (VIN) of the vehicle that was repaired.
    • What problem occurred, the repair performed, the date of repair, and who performed the repair.
    • The total cost of the repair expense that is being claimed.
    • Payment for the repair in question and the date of payment.

    (copy of front and back of cancelled check, or copy of credit card receipt)

    My signature to this document attests that all attached documents are genuine and I request reimbursement for the expense I incurred for the repair covered by this letter.

    Claimant’s Signature:



    Please mail this claim form and the required documents to:

    Reimbursement Department
    PO Box 33170
    Detroit, MI 48232-5170

    Reimbursement questions should be directed to the following number:
    1-800-204-0261

    0 Not allowed!
    European Motor Services, LLC - Point Pleasant, PA 18950 - www.europeanmotorsvc.com

 

 

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